Error messages

Application Error Description User Friendly Message
Login with no password Currently returns "A password is required." Nice try, but we need a password to let you in.
Invalid login Currently return "Invalid Credentials" Something's amiss. Please enter your credentials again.
User attempts to perform an action for which they don't have permission E.g., a regular user (non-admin) tries to create a new user. The UP/license module should not allow this, but in the event that it did, they message returned is currently, "You do not have the privileges required for this action." You might have been Big Man on Campus (we weren't, though it sounds fun), but you don't have the privileges required for this action.
API is called with no key The UP/license module should not allow this, but if it did, the current message is "Missing API Key" Missing API Key. It's us, not you. Promise. Please contact help@cycleautomation.com for assistance.
API is called with invalid key Should rarely happen - a Scenario like the cycle client obtains and API key and caches it. At some point the API key was changed, so a subsequent call from the license module would get this error. The current message is "Invalid API Key" Missing API Key. It's us, not you. Promise. Please contact help@cycleautomation.com for assistance.
Primary Key Constraint Violation Eg., attempting to create the same user twice, "Duplicate entry 'josh.own@tryonsolutions.com' for key 'UNIQUE_USERNAME'" We're seeing double: 'josh.owen@tryonsolutions.com' already exists.
Foreign Key Constraint Violation E.g., attempting to assign a user to a non-existent license holder, "Cannot add or update a child row: a foreign key constraint fails (`licensedemo`.`license_user`, CONSTRAINT `FK_USER_LICENSE_HOLDER` FOREIGN KEY (`license_holder_id`) REFERENCES `license_holder` (`id`))" N/A
Other DB Error Anything that does not fall into one of the above DB Errors It’s us, not you. Promise. Please contact help@cycleautomation.com for assistance.
Bad Request User should not see this - this would be something like the JSON posted to create a user had an invalid format. Well, this is embarrassing. Something’s gone wrong and it’s our fault. Please try again.
Failed to decrypt the request An request for a license was signed w/ an invalid key Invalid API Key. Please try re-entering your credentials. If that doesn't work, email help@cycleautomation.com.
Duplicate license request The user requested a license on a machine where one already exists - "A license is already issued to ${u.username} for ${r.hardwareId}" A Cycle license is already issued for {r.hardwareId}.
Could not obtain an overflow license type This would be a config error - user should not see this License is not available.
No matching product version found This would be a config error - could not find a matching license module version w/ a valid private key Cycle version could not be found.
User Authentication Required The license module could not find a valid API key API Key not found. Please re-enter your credentials. If that doesn't work, email help@cycleautomation.com.
NoAvailableLicenseException No license is available No license is available.
NoAvailableUpgradeException No upgrade is available - they are using the latest Sweet! You've already got the latest version of Cycle.
ExpiredLicenseException The license is expired N/A
Unhandle exception Something unexpected happened Well, this is embarrassing. Something’s gone wrong and it’s our fault. Please try again.
Password Resets - Could not send email "Could not send email" when requesting the reset Email could not be sent. Please try again.
Password Resets - User has no email defined "$username has no email address" $Username has no email address.
Couldn't find the file to download on the server "The file you requested is not available" The file you requested is not available.
Any exception not covered above Please email help@cycleautomation.com.

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