| Login with no password |
Currently returns "A password is required." |
Nice try, but we need a password to let you in. |
| Invalid login |
Currently return "Invalid Credentials" |
Something's amiss. Please enter your credentials again. |
| User attempts to perform an action for which they don't have permission |
E.g., a regular user (non-admin) tries to create a new user. The UP/license module should not allow this, but in the event that it did, they message returned is currently, "You do not have the privileges required for this action." |
You might have been Big Man on Campus (we weren't, though it sounds fun), but you don't have the privileges required for this action. |
| API is called with no key |
The UP/license module should not allow this, but if it did, the current message is "Missing API Key" |
Missing API Key. It's us, not you. Promise. Please contact help@cycleautomation.com for assistance. |
| API is called with invalid key |
Should rarely happen - a Scenario like the cycle client obtains and API key and caches it. At some point the API key was changed, so a subsequent call from the license module would get this error. The current message is "Invalid API Key" |
Missing API Key. It's us, not you. Promise. Please contact help@cycleautomation.com for assistance. |
| Primary Key Constraint Violation |
Eg., attempting to create the same user twice, "Duplicate entry 'josh.own@tryonsolutions.com' for key 'UNIQUE_USERNAME'" |
We're seeing double: 'josh.owen@tryonsolutions.com' already exists. |
| Foreign Key Constraint Violation |
E.g., attempting to assign a user to a non-existent license holder, "Cannot add or update a child row: a foreign key constraint fails (`licensedemo`.`license_user`, CONSTRAINT `FK_USER_LICENSE_HOLDER` FOREIGN KEY (`license_holder_id`) REFERENCES `license_holder` (`id`))" |
N/A |
| Other DB Error |
Anything that does not fall into one of the above DB Errors |
It’s us, not you. Promise. Please contact help@cycleautomation.com for assistance. |
| Bad Request |
User should not see this - this would be something like the JSON posted to create a user had an invalid format. |
Well, this is embarrassing. Something’s gone wrong and it’s our fault. Please try again. |
| Failed to decrypt the request |
An request for a license was signed w/ an invalid key |
Invalid API Key. Please try re-entering your credentials. If that doesn't work, email help@cycleautomation.com. |
| Duplicate license request |
The user requested a license on a machine where one already exists - "A license is already issued to ${u.username} for ${r.hardwareId}" |
A Cycle license is already issued for {r.hardwareId}. |
| Could not obtain an overflow license type |
This would be a config error - user should not see this |
License is not available. |
| No matching product version found |
This would be a config error - could not find a matching license module version w/ a valid private key |
Cycle version could not be found. |
| User Authentication Required |
The license module could not find a valid API key |
API Key not found. Please re-enter your credentials. If that doesn't work, email help@cycleautomation.com. |
| NoAvailableLicenseException |
No license is available |
No license is available. |
| NoAvailableUpgradeException |
No upgrade is available - they are using the latest |
Sweet! You've already got the latest version of Cycle. |
| ExpiredLicenseException |
The license is expired |
N/A |
| Unhandle exception |
Something unexpected happened |
Well, this is embarrassing. Something’s gone wrong and it’s our fault. Please try again. |
| Password Resets - Could not send email |
"Could not send email" when requesting the reset |
Email could not be sent. Please try again. |
| Password Resets - User has no email defined |
"$username has no email address" |
$Username has no email address. |
| Couldn't find the file to download on the server |
"The file you requested is not available" |
The file you requested is not available. |
| Any exception not covered above |
|
Please email help@cycleautomation.com. |